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Cancellation & Refund Policy

Last updated: 23/09/2026

Thank you for supporting Soulfully Centred. We want you to feel confident when purchasing our crystals, spiritual products and psychic readings.

This Refund & Cancellation Policy applies to purchases made through Soulfully Centred.

1. Consumer Law

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law or other applicable laws.

Our products and services come with consumer guarantees that cannot be excluded. Where a product or service has a problem covered by these guarantees, you may be entitled to a repair, replacement, refund, cancellation or another appropriate remedy depending on the circumstances.

2. Crystal & Physical Product Purchases

Change of Mind

We do not generally offer refunds or exchanges simply because you have changed your mind, selected the wrong item, or no longer want the product.

If we offer a change-of-mind return on a particular product, the applicable conditions will be stated on the product page or at checkout.

Damaged, Faulty or Incorrect Items

Please contact us as soon as reasonably possible if your order:

  • arrives damaged;

  • is faulty or defective;

  • is significantly different from its description;

  • is missing an item; or

  • contains an item different from what you ordered.

Please email contact@soulfullycentred.com with your order number and, where appropriate, photographs of the issue.

Where a product does not meet a consumer guarantee, we will provide the remedy required by law. Depending on the circumstances, this may include a repair, replacement or refund.

3. Psychic (Tarot or Energy) Readings

Recorded psychic readings are digital services/content delivered electronically.

Once your recorded reading has been created, delivered, accessed or made available to you, we generally do not provide refunds because you have changed your mind or because you do not personally connect with, agree with or like the content of the reading.

Our psychic readings are provided for spiritual, personal and entertainment purposes only. They are not guaranteed predictions of future events and should not be relied upon as medical, legal, financial or other professional advice.

This does not affect any rights you may have under applicable consumer law.

4. Cancellation Before Delivery

If you purchase a recorded reading and contact us before the reading has been created or delivered, you may request cancellation.

Where cancellation is accepted before work has commenced, we will generally provide a refund to the original payment method.

If work has already commenced, we will consider the circumstances and any applicable consumer-law rights when determining whether a refund is available.

5. Incorrect Information

Customers are responsible for providing accurate information required to fulfil their order, including any information requested for a personalised prerecorded reading.

If incorrect information supplied by the customer results in a reading being prepared using incorrect details, please contact us promptly. We will consider whether the reading can reasonably be corrected or replaced.

6. Duplicate Orders

If you accidentally purchase the same product or reading more than once, please contact us as soon as possible.

Where a duplicate order has not yet been fulfilled, we will generally cancel the duplicate order and refund the duplicate payment.

If a duplicate digital reading has already been created or delivered, please contact us so we can review the circumstances.

7. Delivery Problems

If you purchase a digital reading and do not receive it within the stated delivery timeframe, please contact us at contact@soulfullycentred.com.

We will investigate the issue and, where appropriate, resend the reading or provide another suitable remedy.

8. Refund Processing

Approved refunds will generally be returned to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

We are not responsible for delays caused by banks, card providers or payment platforms after a refund has been processed by us.

9. How to Request a Refund or Cancellation

Please contact us at:

Email: contact@soulfullycentred.com
Business Name: Soulfully Centred

Please include:

  • your full name;

  • order number;

  • date of purchase;

  • product or reading purchased; and

  • reason for your request.

We will review your request and respond as soon as reasonably practicable.

10. Australian Consumer Law

Nothing in this policy is intended to remove or limit your rights under the Australian Consumer Law.

Where a product or service does not meet a consumer guarantee, you may have rights to a repair, replacement, refund, cancellation or another remedy depending on the circumstances.

Our business will comply with applicable Australian Consumer Law requirements.

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