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Privacy Policy

Last updated: 23/09/2016

At Soulfully Centred, we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, purchase crystals or spiritual products, or purchase a psychic reading.

1. Information We Collect

Depending on how you interact with our business, we may collect information such as:

  • Your name

  • Email address

  • Phone number

  • Billing and delivery address

  • Order and purchase details

  • Information you provide when requesting a personalised psychic reading

  • Messages or enquiries you send to us

  • Information you provide when signing up for our mailing list

  • Website usage information, such as your IP address, browser type and pages visited

  • Payment information required to process your purchase

We only collect information that is reasonably necessary for operating our business and providing our products and services.

2. Information for Psychic Readings

If you purchase a personalised prerecorded psychic reading, you may choose to provide information such as your name, date of birth, questions, background information or other details you feel are relevant to your reading.

Please only provide information you are comfortable sharing.

Information provided specifically for a psychic reading will be used to prepare and deliver your reading and for related customer service purposes.

We do not require you to provide sensitive personal information to purchase a reading.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Deliver crystal and spiritual products

  • Create and deliver prerecorded psychic readings

  • Communicate with you about your order

  • Respond to enquiries and customer-service requests

  • Process payments and refunds

  • Maintain business and transaction records

  • Improve our website, products and services

  • Send marketing communications where you have agreed to receive them

  • Prevent fraud, misuse or unauthorised activity

  • Meet our legal and regulatory obligations

We will not use your personal information for purposes that are unrelated to our business without your consent, unless we are legally permitted or required to do so.

4. Payment Information

Payments may be processed through third-party payment providers such as Stripe and PayPal.

We generally do not have access to your full credit or debit card details. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third-party service providers where reasonably necessary to operate our business, including:

  • Payment processors

  • Website and ecommerce providers

  • Shipping and delivery providers

  • Email and marketing platforms

  • Cloud storage and technology providers

  • Website analytics providers

  • Professional advisers where necessary

  • Government authorities or law enforcement where required by law

Where practical, we take reasonable steps to ensure that third-party providers handle personal information appropriately.

6. Marketing Communications

If you subscribe to our mailing list, we may send you emails about new products, crystal collections, readings, promotions, events or other business updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at contact@soulfullycentred.com

Unsubscribing from marketing communications will not prevent us from sending important messages relating to an existing order or transaction.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to provide functionality, remember preferences, understand website usage and improve your experience.

We may use third-party analytics or advertising services to understand how visitors interact with our website.

You can usually manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

8. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling legal, accounting and business requirements.

9. Overseas Service Providers

Some of our third-party service providers may store or process information outside Australia.

Where this occurs, your information may be subject to the laws of the country in which the provider operates.

By using our website or services, you acknowledge that information may be processed by these providers where necessary to operate our business.

10. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

Please contact:

Email: contact@soulfullycentred.com

We may need to verify your identity before providing access to or making changes to personal information.

11. Deleting Your Information

You may ask us to delete personal information we hold about you where it is no longer required for a legitimate business or legal purpose.

Please be aware that we may need to retain certain information to comply with legal, accounting, tax or other regulatory obligations.

12. Links to Other Websites

Our website may contain links to third-party websites, including payment providers, social media platforms and other services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The updated version will be published on our website with a revised "Last updated" date.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.

Soulfully Centred
Email: contact@soulfullycentred.com
 

Website: www.soulfullycentred.com

We will endeavour to respond to privacy enquiries within a reasonable timeframe.

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