Privacy Policy

Last updated: 27 September 2026

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Soulfully Centred respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Soulfully Centred collects, uses, stores and discloses personal information when you visit our website, purchase crystals or other products, book or purchase a tarot reading, contact us, or otherwise interact with our website.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with Soulfully Centred, we may collect the following information:

When you purchase crystals or other physical products

We may collect:

• Your name

• Email address

• Delivery address

• Billing information

• Phone number, where provided or required for an order

• Details of the products you purchase

• Order information, including order number, purchase date and order value

• Information you provide to us about your order, including delivery or customer-service enquiries

We collect this information so that we can process your order, arrange delivery, communicate with you about your purchase and provide customer support.

When you purchase a tarot reading

We may collect:

• Your name

• Email address

• Information required to provide your reading

• Your tarot question or other information you voluntarily provide as part of your reading

• Other information you choose to provide when communicating with Soulfully Centred

Personal information provided for a tarot reading is used only as reasonably necessary to provide the requested service, communicate with you and manage the reading.

When you contact us

If you contact Soulfully Centred through our contact form, email or another communication method, we may collect your name, email address and any information you choose to include in your message.

Information collected automatically

When you visit our website, certain technical information may be collected automatically by the website platform and associated services. This may include information such as your IP address, browser type, device type, pages visited, approximate location derived from technical information, referring website and information about how you interact with the website.

This information may be used for website functionality, security, analytics and improving the website.

2. How We Collect Your Information

We may collect personal information when you:

• Purchase a product or service through our website

• Complete a contact form

• Contact us by email or another communication method

• Provide information for a tarot reading

• Subscribe to communications, where available

• Browse or interact with our website

Our website is hosted and operated using Wix. Wix provides the website infrastructure and tools that allow Soulfully Centred to operate its online store and provide products and services to customers.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil orders

• Arrange delivery of physical products

• Provide tarot readings and other services

• Communicate with you about your order or service

• Respond to enquiries and provide customer support

• Process payments

• Manage refunds, returns, cancellations or other customer-service matters

• Maintain and improve our website and services

• Prevent fraud, misuse or security issues

• Keep appropriate business and transaction records

• Comply with legal and regulatory obligations

• Send marketing or promotional communications where you have consented to receive them or where otherwise permitted by law

We do not sell your personal information.

4. Payment Information

Payments made through the website may be processed by Wix and/or third-party payment providers made available through the Wix platform.

Soulfully Centred does not need to receive or store your full payment card details in order to process your order. Payment providers may collect and process payment information in accordance with their own privacy policies and terms.

Payment and transaction information may also be processed for fraud prevention, payment verification, refunds and other purposes necessary to complete a transaction.

5. Sharing Your Information

We may share personal information with third parties where reasonably necessary to operate Soulfully Centred and provide products and services to you.

This may include:

• Wix, which provides our website, online store and associated website services

• Payment providers, to process payments, refunds and transactions

• Delivery and postal providers, where necessary to deliver your physical order

• Website, security, analytics or other service providers used by Soulfully Centred or through the Wix platform

• Government bodies, regulators, law-enforcement agencies or other parties where disclosure is required or authorised by law

These providers may have their own privacy policies governing how they handle personal information.

We only disclose information where reasonably necessary for the relevant purpose or where required or permitted by law.

6. Delivery Information

When you purchase a physical product, we need to provide certain information, such as your name and delivery address, to the relevant delivery or postal provider so that your order can be delivered.

We do not use your delivery address for unrelated purposes.

7. Cookies and Similar Technologies

Our website and Wix may use cookies and similar technologies to operate the website, remember preferences, maintain security, understand website usage and improve the website.

Third-party services or applications used on the website may also use cookies or similar technologies.

The types of cookies and tracking technologies used may change as website features and services are added or updated.

Where required, you may be provided with options to manage or consent to certain cookies or tracking technologies.

8. Marketing Communications

If you choose to subscribe to marketing or promotional communications from Soulfully Centred, we may use your contact details to send you information about products, services, new crystal stock, readings, promotions or other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting Soulfully Centred.

We will not use your personal information for marketing purposes where doing so would be unlawful.

9. How We Store and Protect Your Information

Personal information is stored and processed using Wix and other service providers that Soulfully Centred uses to operate its website and business.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Wix may store or process information in locations outside Australia as part of providing its services. Wix’s own Privacy Policy explains how Wix handles personal information and international data processing.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, manage orders, respond to enquiries, maintain business records, resolve disputes and comply with legal or accounting requirements.

Information relating to tarot readings may also be retained for the period reasonably necessary to provide and administer the reading and related customer support.

When personal information is no longer required, we may securely delete or de-identify it, subject to any legal or legitimate business requirement to retain it.

11. Accessing or Correcting Your Information

You may contact Soulfully Centred if you would like to request access to, or correction of, personal information we hold about you.

We may need to verify your identity before providing access to or changing personal information.

You can contact us using the contact details provided on this website.

12. Deleting Your Information

You may contact Soulfully Centred to request deletion of personal information we hold about you.

There may be circumstances where we are required or permitted by law to retain certain information, including transaction, tax or accounting records. Where this applies, we will retain only the information that is reasonably required.

13. Third-Party Websites

Our website may contain links to third-party websites or services, including social media platforms.

Soulfully Centred is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

14. Children’s Privacy

Soulfully Centred’s tarot reading services are intended for people aged 18 years and over.

We do not knowingly collect personal information from children for the purpose of providing tarot readings.

15. Australian Privacy Law

Soulfully Centred operates in Australia and will handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, to the extent that those laws apply to the business.

Nothing in this Privacy Policy limits any rights you may have under applicable Australian consumer or privacy law.

16. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to our business, website, services, technology or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date.

17. Contact Us

If you have questions about this Privacy Policy, want to access or correct your personal information, or have a privacy-related concern, please contact Soulfully Centred through the contact details provided on our website.

Soulfully Centred
Website: www.soulfullycentred.com
Contact: through the Contact page on our website